REFUND POLICY
Digital Products & Services
NorthLives provides digital products including software, source code, templates, automation systems, developer tools, business systems, and other downloadable or electronically delivered resources.
DIGITAL PRODUCTS
Because digital products can generally be accessed, downloaded, copied, or used immediately after delivery, purchases may not always be eligible for cancellation or refund after access or delivery has occurred.
However, this does not affect any rights you may have under applicable consumer law.
TECHNICAL ISSUES
If a product cannot be accessed or does not function as described, please contact NorthLives Support.
We will first attempt to resolve the issue through troubleshooting, replacement files, instructions, updates, or another appropriate solution.
DUPLICATE PURCHASES
If you accidentally purchase the same product more than once, contact us with the relevant order details so we can review the duplicate transaction.
PRODUCT DESCRIPTIONS
Please review the product description, technical requirements, compatibility information, included files, features, and licensing terms before purchasing.
CHANGE OF MIND
Eligibility for a refund following a change of mind may depend on whether the digital content has already been supplied or accessed and on any rights provided by applicable law.
CUSTOM DEVELOPMENT
Custom development, customization, integration, consulting, and other services may have separate cancellation, milestone, and refund terms agreed before work begins.
CONTACT
If you believe there is a problem with your purchase, contact NorthLives Support and provide your order details, product name, and a description of the issue.
We will review eligible requests individually and in accordance with applicable law.